FAQ's
This is a list of the most common questions we are asked on a day to day basis. Please read over the list before contacting us for an immediate answer. If not on here please contact us and we will be more than happy to answer and assist you.
Do you have a minimum rental requirement? TOP
Yes. Minimum rental requirement is 12. You are free to mix and match centerpieces as long as its 12 or more. Do you ship your rentals? TOP
No. We do not ship our rentals. May I rent just the feathers? TOP
No. We don't rent just the feathers. Must rent the entire centerpiece. Do you sell feathers? TOP
No. We do not sell feathers. We are a rental company only. Is there a travel fee? TOP
Yes there is a travel fee. Please contact us to get a travel feel quote. Please include your date of event, city, state, and zipcode of your venue location. We need this to give you an accurate quote. Can I pickup and drop off the centerpieces from you? TOP
No pickup/drop off service. We are full service only. Free setup and breakdown.(*travel fee applies) What states do you travel to? TOP
We travel to all states and part of Canada. There is a travel fee. Contact us for a travel fee quote. Will the centerpieces block the view of my guests? TOP
No. The completed feather centerpiece stand approximately 55 inches tall. We make them tall so they do not block the view of your guest. Do you have an office/store in my state? TOP
We have one office located in the Cleveland Ohio area. Consultations by appointments only. Monday thru Friday. Consultations are $60. Contact us to setup an appointment. What form of payments do you accept? TOP
Money order, check, Mastercard, Visa, Discover, Debit cards with the Visa/Mastercard logo on it.
Can I come see the centerpieces prior to booking? TOP
Yes. We have an office located in the Cleveland Ohio area. Many of our clients fly or drive in from other states for a consultation Monday-Friday. Consultation fee is $60. We will set up the centerpiece in the feather color, lights, and vase of your choice to view and take pictures.
When do you come to the venue to setup? TOP
We normally setup 3 hours prior to the event start time. It all depends on the number of centerpieces you are renting. When renting 50 or more centerpieces the setup time will be earlier What time do you come to the venue to break down? TOP
At the end of your event time, we return to venue to remove the centerpieces. This is done on the same day of your event. What color feathers do you carry? TOP
Red, orange, yellow, green, blue, hotpink/fuchsia, purple, black, light pink, light blue, lime, light gray, brown, burgandy, turquoise, kelly green, and white
WE DO NOT CARRY IVORY/CREAM What color lights do you have? TOP
Red, white, blue, amber, and hotpink/fuchsia, purple, teal. If there is a color not listed please contact us we will verify if we can get the color you want. What type of feathers do you rent? TOP
We rent ostrich feathers. Male winged plumes first quality and hand picked. They are 18 to 23 inches long. They have a natural droop and very plush looking.
WE DO NOT USE DRAB FEATHERS! Drabs are the cheaper smaller feathers you can purchase on the internet used in the kits. Beware usually the pictures are of the male winged plumes however when you get the kit they will be the small drabs. What vase options do you carry? TOP
White eiffel tower vase
Clear trumpet tower vase
Spandex tower vase
Hurrican tower vase How does the booking process work? TOP
We send you a questionare to fill out. From your answers we type up a contract for you. Contract is sent to you for your review and signature.
You will mail us the contract with the non refundable travel fee and $200 of the rental fee. Once we receive we will sign make copies to send back to you with your receipt.
The remainder balance of the rental fee you can pay in full or it's broken up into monthly payments. What is included per centerpiece? TOP
Per centerpiece: vase, lights, feathers,
Per lampshade centerpiece: lights, trumpet vase, and lamp shade. Can the centerpieces be rented out doors? TOP
No. They can only be for indoor use. |
